Privacy Policy

FormWise.io is a product operated by Entrave Dooel, and we are committed to ensuring the privacy and security of your personal information.

Protecting your private information is our priority. This Statement of Privacy applies to FormWise.io (“FormWise") and governs data collection and usage. The FormWise website and other services (the “Services”) provided by FormWise, a service operated by Entrave Dooel, are a service that accepts form submissions and sends emails. We need to process your personal information to run our business and provide you with the Services. By accepting our Terms of Use, you are confirming that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services. By using the Services, you consent to the data practices described in this statement.

By using the Services, you acknowledge that FormWise will use your information in North Macedonia and any other country where FormWise, operated by Entrave Dooel, operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to these countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections. Please read on to learn more about how we protect personal information that’s transferred outside of Europe.

Collection of your Personal Information

FormWise may collect and store personal information, such as your name and email address. If you purchase FormWise’s products and services, billing and credit card information may be necessary in order for us to provide a particular service. We may gather additional personal or non-personal information that you may provide to us in the future.

Information about your computer hardware and software may be automatically collected by FormWise. This information can include: your IP address, browser type, domain names, access times and referring website addresses. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, operate the services, to maintain quality of the service, and to provide general statistics regarding use of the FormWise website.

FormWise encourages you to review the privacy statements of third party websites that may be linked to FormWise or which use the FormWise Service so that you can understand how those websites collect, use and share your information. You agree not to use the FormWise Service to collect sensitive personal data. FormWise is not responsible for the privacy statements or other content of third party websites and disclaims any liability for the third party collection of sensitive personal data using the FormWise Service.

Use of your Personal Information

FormWise collects, stores and uses your personal information to operate the Service and deliver the services you have requested.

FormWise may also use your personally identifiable information to inform you of other products or services available from FormWise and its affiliates. FormWise may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

FormWise does not sell, rent or lease its customer lists to third parties.

FormWise may share data with trusted partners to help perform research and statistical analysis, to facilitate email communications or to provide customer support. All such third parties are prohibited from using your personal information except to provide these services to FormWise, and they are required to maintain the confidentiality of your information.

FormWise may keep track of the websites and pages our users visit within FormWise, in order to determine what FormWise services are the most popular. This data may also be used to deliver customized content and advertising within FormWise to customers whose behavior indicates that they are interested in a particular subject area.

FormWise will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on FormWise or the site; (b) protect and defend the rights or property of FormWise; and, (c) act under exigent circumstances to protect the personal safety of users of FormWise, or the public.

Choice and Control

Depending on your location, you may also have certain additional rights with respect to your information, such as: (i) data access and portability (including the right to obtain a copy of your personal data you provided to FormWise, by contacting us); (ii) data correction (including the ability to update your personal data); (iii) data deletion (including the right to have FormWise delete your personal information, except information we are required to retain, by contacting us); and (iv) withdrawal of consent or objection to processing (including, in limited circumstances, the right to ask FormWise to stop processing your personal data, with some exceptions, by contacting us).

Use of Cookies

The FormWise website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize FormWise pages, or register with FormWise site or services, a cookie helps FormWise to recall your specific information on subsequent visits. When you return to the same FormWise website, the information you previously provided can be retrieved, so you can easily use the FormWise features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the FormWise services or websites you visit.

Information Uses, Sharing, and Disclosure

When you access or use the Services, we collect, use, share, and otherwise process your personal information as described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:

necessary to perform the contractual obligations in our Terms of Use and in order to provide the Services to you;
you have consented to the processing, which you can revoke at any time;
necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners;
you have expressly made the information public;
necessary in the public interest; and
occasionally necessary to protect your vital interests, or those of others.

Note that we principally rely on consent (i) to send marketing messages, (ii) for third-party data sharing related to advertising, and, to the extent applicable, (iii) for the use of location data for advertising purposes.

Where we process your information on the basis of legitimate interests, we do so as follows:

Providing and improving our Services: We may use your information to improve and customize our Services, including sharing of your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users and obtaining insights into usage patterns of our Services.

Keeping our Services safe and secure: We may also use your information for safety and security purposes, including sharing of your information for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Services, including enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kind.

We respect your privacy. We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, for targeted online and offline marketing including through tools like Facebook Custom Audience and Google Customer Match, to contact members or interested parties, and for general research and aggregate reporting. For example, in accordance with our existing case resolution process, we may use information you provide to resolve disputes with FormWise or other members. We may learn the sorts of products that you’re interested in from your browsing and purchasing behavior on (and off) the Site or Apps and suggest potential purchases as a result. As a core part of our Services, we have a legitimate interest in customizing your on-site experience to help you discover relevant information. As part of this, we may work with advertising partners such as Facebook or Google.

Legal and Safety: FormWise may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of FormWise’s Terms of Use. In these cases, our use of your information may be necessary for the purposes of our or a third party’s legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. It may also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury).

If FormWise receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, FormWise may disclose personal information, which may include, but may not be limited to, a user’s name, address, phone number, email address, and company name.

Affiliated Businesses: FormWise is affiliated with a variety of businesses and works closely with them for a variety of purposes, including assisting us to perform and improve the Services. These businesses may sell items or services to you through the Services or, with your consent, offer promotions (including email promotions) to you. FormWise may also provide services or sell products jointly with affiliated businesses, including providing information to such partners to allow them to more effectively market to you. When an affiliated business assists in facilitating your transaction, we may need to share information related to the transaction with that affiliated business in order to facilitate your transaction, and this forms part of the Services we provide in accordance with our Terms of Use. We rely on consent (which can be withdrawn at any time) to send marketing messages and for third-party sharing relating to advertising.

Aggregated Information: FormWise may share aggregated and de-personalized information, so that personal information is not revealed.

Service Providers: FormWise also needs to engage third-party companies and individuals (such as payment processors, research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to FormWise not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like processing payments and shipments and helping us keep our Service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.

Business Reorganization: In some cases, FormWise may choose to buy or sell assets. Such transactions may be necessary and in our legitimate interests, particularly our interest in making decisions that enable our business to develop over the long term. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of FormWise’s assets), member information is typically one of the business assets that is transferred.

Third Parties: Third-party plug-ins also may collect information about your use of the Site. For example, when you load a page on FormWise that has a social plug-in from a third-party site or service, such as a “Like” or “Send” button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other similar technologies on the Site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognize your computer or mobile device each time you use the Services. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services. FormWise chooses and manages these third-party technologies placed on its Sites and Apps. However, these are third-party technologies, and they are subject to that third party’s privacy policy. We rely on your consent to drop and read non-technically necessary cookies.

We can speak only for ourselves; this policy does not apply to the practices of third parties that FormWise does not own or control or individuals that FormWise does not employ or manage. If you provide your information to others, different practices may apply to the use or disclosure of the information that you provide to them. FormWise does not control the privacy policies of third parties. FormWise is not responsible for the privacy or security practices of API users, or other websites on the Internet, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of European law, these sellers and API users are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services.

Necessary for the performance of the contract between FormWise and its members

FormWise provides a voluntary service; you can choose whether or not you want to use the Services. However, if you want to use the Services, you need to agree to our Terms of Use, which set out the contract between FormWise and its members. As we operate in countries worldwide (including in the US) and use technical infrastructure in the US to deliver the Services to you, in accordance with the contract between us, we need to transfer your personal information to the US and to other jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the Services and perform our contract with you without moving your personal information around the world.

Security of your Personal Information

FormWise secures your personal information from unauthorized access, use or disclosure. When sensitive personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Transport Layer Security (TLS) protocol.

Retention

FormWise will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, as described in this policy, or as needed to provide the Services to you. If you no longer want FormWise to use your information to provide the Services to you, you may close your account. FormWise will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. Please note that closing your account may not free up your email address for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.

Children Under Thirteen

FormWise does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

NOTICE TO CALIFORNIA RESIDENTS

If you live in California, you also have rights under the California Consumer Privacy Act (“CCPA”) to request certain information from certain businesses that collect that information from you. We are generally a service provider of the websites with whom you interact (for example, we’re a service provider of the website with a contact form using FormWise). Where we are a service provider, the website is the “business” under CCPA and you can exercise your CCPA rights directly with your website.

Here are the rights that CCPA gives to California residents that you may exercise:

Right to Know

You may have the right to request, up to twice in a 12-month period, to see the following information about the personal information FormWise has collected about you during the past 12 months:

The categories and specific pieces of personal information FormWise has collected about you;
The categories of sources from which FormWise collected the personal information;
The business or commercial purpose for which FormWise collected the personal information;
The categories of third parties with whom FormWise shared the personal information; and
The categories of personal information about you that FormWise disclosed for a business purpose, and the categories of third parties to whom FormWise disclosed that information for a business purpose.
California law gives you the right to ask if FormWise discloses your personal information to third parties for their direct marketing purposes. You also have the right to know if FormWise sells your personal information, and if they do, to opt out of such sale. FormWise does not sell your personal information to third parties.

Right of Deletion

You can ask FormWise to delete the personal information they have collected from you (subject to exceptions the law provides).

Right of Non-Discrimination

You have the right to not be discriminated against if you exercise these privacy rights. FormWise cannot discriminate against you, deny, charge different prices for, or provide a different quality of goods or services if you choose to exercise these rights.

How to Exercise Your Rights

To make such a request, contact FormWise at [email protected]. All such requests are subject to verification of the identity of the requestor and the legitimacy of the request. We respond to all legitimate CCPA data requests within 45 days. We take steps to determine whether the request is legitimate, but this does not extend the 45 days. The time period to provide the information may be extended once by an additional 45 days when reasonably necessary, and in this case, we will notify you and keep you updated.

To the extent we act as the website’s service provider (for example, when we process your submissions on their behalf), you can exercise your CCPA rights directly with the website(s) you use.

Your Responsibilities

If you use FormWise’s API, you may receive and determine what to do with certain personal information, such as when communicating with users. This means you process personal information (for example, email address, and name) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.

You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to FormWise users you interact with and compatible with this policy and FormWise’s Terms of Use. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie.

As a data controller, to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the user’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a user’s email address or other information as a result of entering into a relationship with that user. This information may only be used for FormWise-related communications or for FormWise-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the user’s consent, and subject to other applicable FormWise policies and laws, you may not add any FormWise member to your email or physical mailing list or use that user’s identity for marketing. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance.

If FormWise and you are found to be joint data controllers of personal information, and if FormWise is sued, fined, or otherwise incurs expenses because of something that you did as a joint data controller of buyer personal information, you agree to indemnify FormWise for the expenses it occurs in connection with your processing of user personal information.

Withdrawing Consent

Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the Services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings. You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by closing your account through your account settings and then emailing [email protected] to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent and your account cannot be reinstated.

Opt-Out & Unsubscribe

FormWise may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, such as newsletters. We respect your privacy and give you an opportunity to opt-out of receiving marketing communications. Users may opt-out of receiving marketing communications from FormWise by clicking the “unsubscribe” link embedded within the communication you receive.

Changes to this Statement

FormWise will occasionally update this Statement of Privacy to reflect company and customer feedback. FormWise encourages you to periodically review this Statement to be informed of how FormWise is protecting your information.

Contact Information

FormWise welcomes your questions or comments regarding this Statement of Privacy. For inquiries or concerns regarding FormWise’s privacy practices, please contact FormWise at [email protected].

Last updated: December 04, 2023